How do you spell HELL - Agarwal Packers and Movers

There are always these times when you wonder - "WTF was I thinking?" Let me tell you something, I have been asking this to myself every single day...ever since I have moved to Pune, or rather allow me to rephrase - ever since I hired Agarwal Packers to move our stuff from Delhi to Pune.

As if the prospects of traveling via road, the new job profile, experiencing life in a new city; werent exciting enough, I decided to spice up my life a little bit more... Much against the advice of my wife, I decided to finalise Agarwal Packers and Movers (DRS Group), as the professional services firm to help us relocate from Delhi to Pune.

In research we often ask consumers to 'surmise' in one word how their experience was. Well I can surmise it in one word - 'Horrible'. ...Want more - 'Disgusting / Excruciating / Terrible / Nightmarish...blah blah blah'.

This painful journey started with my interaction with this guy called 'Rajesh Gupta' who is based out of Delhi office of Agarwal Packers. A sales executive by profession, in his 'quintessential and pure' haryanvi he explained to me that I need to send him a list of all the stuff that we will be transporting and he will send a quote via email. True to his words (first and the last time!) the quote came in by the evening, on the day I spoke to him. Things went down the hill from thereon. Let me elucidate you point wise what happened:

a) Rajesh Gupta promised - All covered container. Rajesh Gupta delivered - An open truck!
b) Rajesh Gupta promised - Delivery of goods in 4 working days. Rajesh Gupta delivered - In 6 working days!
c) Rajesh Gupta promised - Foolproof delivery using corrugated material and poster tapes. Rajesh Gupta delivered - Cardboard and plastic boxes!
d) Rajesh Gupta promised - Delivery of all goods in one piece. Rajesh Gupta delivered - a broken TV!
...and this one takes the cake guys...
e) Rajesh Gupta promised - He will be the point of contact till the goods get delivered and he assured me of his best services in case there was any issue with regards to shipment delay or any other unforeseen contingency. Rajesh Gupta delivered - A white lie! As would happen with anyone who is concerned about the shipment delay and breakage, I called him up on his cell phone to explain the loss that I had to bear and to talk about way forward. That bugger had the audacity of asking her wife to lie about him and tell me that he has gone out of station! I asked my wife to call on his number again and pose as a prospective buyer, sure enough that bugger was on the phone again! And imagine the lame excuse he delivered on being caught - "he missed his train and thus came back home"! Ha ha ha.....what a joker!

The irony doesnt end here. Guess what... this organization is supposedly an ISO certified organization!

As I pen this blog down, the TV is still crippled, I have been following up with the Samsung folks and the DRS group folks, but ofcourse there has been no resolution. Even if there is a resolution and the crippled TV is put back in shape, all I know is that the entire experience has left a deep scar...and it will most definitely remain ingrained for a long time.

MORAL OF THE STORY / WORD OF CAUTION (not necessarily in that order) : a) Please DO NOT take services of Aggarwal Packers and Movers!
b) Listen to your wife's advice :)!